I work in the ticketing industry and without fees, I wouldn't have a salary with which to pay my bills and put a roof over my head. Here's how fees work: The show sets the prices for the ticket price and based on full disclosure laws, that's what we have to print on the ticket. If you want to be in a venue with seats, air conditioning and/or heat, bathrooms and electricity to amplify the sound, you pay a facility fee. That also pays for the maintenance staff that comes in before and after the show to make sure it is not a health code violation. The price you pay for processing your ticket when you purchase it by phone pays the wages of an entire call center, the mail costs, stationery, physical tickets and ink, and contracts with database agencies that host your address and protect your credit card from hacking or fraud. If you want to walk to the box office and pay a box office attendant cash for the flat price of your ticket and facility fee, that is your best bet for keeping yourself out of that system. However, for the convenience of being able to log onto a site and order concert tickets in your pajamas, you have to pay for that. Because these online platforms don't run on our love of live entertainment, the development to keep up with ever changing technology so you can order them from your smartphone or tablet and new browsers costs real money and that's not cheap. I completely agree. It is annoying that if you want to go to a concert across the country you cannot access their in person ticket selling service and thus have to pay for it. However, if there were no fees, there would be no support structure to make live events possible. So find the time on your lunch break or send a friend to the venue to buy your tickets. Or appreciate that your fee payments are actually helping to sustain a branch of the economy and keeping live entertainment from becoming obsolete.