@VolcanoMouse I think I know which company you're talking about. You might be able to submit the bill to them for reimbursement, but from experience, you're going to need to call them daily to get anything done. My mom called for my sister who was away at college daily for six weeks before her bill got reimbursed. She had bitten through her tongue during a flag football game and got stitches in the emergency room, so it was expensive enough to be worth the effort of calling so much.
I work at a collections law firm. Sometimes you have to talk to a couple of people before you get someone nice [or just doesn't care] enough to get to a payment arrangement you can afford.