@Richard Lawson@twitter I’ve moved on to 4-tuner Tivo, but my experience with TWC DVR is that they have a ton of free VOD options for most of the Important prime-time programming. Who know? Maybe there's a feature you haven't found yet. Instead of doing what you did, maybe you could have allowed them to try and help solve your actual problem. Alan Sepinwall would have ended up getting Glenn Britt to drive over with a six-pack, flowers and a DVD of whatever he it was that he missed with a nice, humane phone call, because he’s a nice, humane guy. You can’t position yourself as an outsider and then act surprised when you’re not treated special.