Hey guys, this is Richard. I agree that I was being a jerk, and I feel badly about it... to a point. The thing is, this was the public end of a longstanding problem with TimeWarner. I've spent countless hours over the past few years on the phone with them, and have received seriously terrible customer service just about every time. My television working is a crucial necessity for my job and to pay as much as I do and have it be broken all the time is incredibly frustrating. Especially because there are no other cable options where I live, and they know that. They have everyone who is beholden to them over a barrel and only play kind, caring customer service rep on a public forum like Twitter. Last night was just the regrettably public culmination of this ongoing frustration. Again I appreciate what you're all saying and will tread more lightly in the future. But understand that Time Warner is still the worst company in the world and that at some point they have to be held accountable for that. Ah well.