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By AnnieNilsson on How to Score a Refund From Your Terrible Internet Service Provider in 12 Emotionally Complicated Steps
@e That was so industrious of you! Bravo. But man, those worthless "case numbers" they give you? Somehow that just puts me over the edge.
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By e on How to Score a Refund From Your Terrible Internet Service Provider in 12 Emotionally Complicated Steps
Back in the day before twitter I had a very bad IKEA experience. It involved driving two hours to the store for furniture twice, and not getting the furniture, despite using the site to check that it was in stock before we left, then coming home with a bed frame with two left bed posts. At which point I insisted to customer service that there was no way on earth I'd drive back there to pick up my part- that they should ship me the right bed post for free, given the time and lots of money I'd spent. I'd worked my way up 3 supervisory levels, I would call with my case number and the names of all the people I'd talked to, when in my desperation I got on the internet and found their press office. I called those guys up and said, "I sometimes write for my school newspaper, and I'm thinking of doing a piece about the bad experience I've had- anyone want to comment?" Well... I was in class that day, and my phone just started buzzing and buzzing and buzzing. They shipped me the leg, and a spare, and they overnighted it.
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By sox on How to Score a Refund From Your Terrible Internet Service Provider in 12 Emotionally Complicated Steps
I've held off this long on joining the twitterverse, but lately I've been wondering if I oughta just hop on that train and this post has pushed me very swiftly toward the YES end of the spectrum. Cellular and internet providers are THE WORST.
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By fierce_pierce on How to Score a Refund From Your Terrible Internet Service Provider in 12 Emotionally Complicated Steps
I went through this same thing with Comcast. If anyone ever needs the Director of The Mid-Atlantic Customer Service Division's direct line, email and mother's maiden name - as well as that of his wonderfully helpful assistant - hit me up. The Mean Voice combined with the Charming Voice combined with Twitter can be AMAZINGLY productive.
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By wallsdonotfall on How to Score a Refund From Your Terrible Internet Service Provider in 12 Emotionally Complicated Steps
This works with UPS, too. Breaking into tears at the UPS pickup depot because they reject the ID that expired a week ago, the only one you have? Nothing. A five-second tweet? Instant redelivery of packages to a new address.
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By MuffyStJohn on How to Score a Refund From Your Terrible Internet Service Provider in 12 Emotionally Complicated Steps
@elizabeast I've found Verizon so incompetent that I literally cannot even get them to provide me with service when I offer to pay them money (this has happened twice), and I STILL think Comcast is a worse company to deal with. Telling them to shove it was one of the most satisfying moments in the history of my consumer-driven life.