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On How to Score a Refund From Your Terrible Internet Service Provider in 12 Emotionally Complicated Steps
@sox I feel the same. Been avoiding Twitter like the plague, but if this is the only way to acheive a resolution to customer service problems, then so be it. (Ironic that we need the internet to get a resolution from our Internet service providers. Hmmm.)
Posted on May 25, 2012 at 5:40 pm
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On How to Score a Refund From Your Terrible Internet Service Provider in 12 Emotionally Complicated Steps
@RosemaryF U-Verse? What's that? I thought for sure this was directed at Comcast. Guess that goes to show that one ISP is as bad as another. No hope.
Posted on May 25, 2012 at 5:35 pm
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On How to Score a Refund From Your Terrible Internet Service Provider in 12 Emotionally Complicated Steps
@jane lane publicity. No one's listening in on your phone call to them, but the whole world can see what you Tweeted about them. Hooray for public shaming; the only way to put the power back into the hands of the customer.