What do you do if you’re afraid that you’re coming off as a condescending know-it-all at work? Should you try to act “dumber”? Karla Miller who runs @Work Advice at The Washington Post says know-it-alls shouldn’t act dumber—they should be “strategically generous”:
They ask questions instead of spitting out answers: What do you think? Does anyone have a different idea? What if we tried this instead?
They recognize that everyone has a contribution: Great point, and I’d like to build on that by adding … Let me defer to Eloise on that topic.
They dissent politely: I see where you’re coming from, but I think …
They acknowledge vulnerabilities: I sometimes struggle with expressing myself tactfully.
They apologize as needed: I’m sorry, I didn’t mean to be brusque.
They laugh at themselves: Whoops, I had a Sheldon Cooper moment there. Bazinga!
At a previous job, someone who built a reputation for being a know-it-all and interrupting colleagues at work was simply told, “Stop interrupting people while they’re in the middle of talking—it’s rude.” He apologized, and consciously made an effort to stop himself from correcting people while they were talking. It’s the thought that counts.
TSA outposts at hub airports, such as John F. Kennedy International in New York or Dallas-Fort Worth International in Texas, collect cash from smaller regional airports, then forward it to TSA headquarters in Arlington. Passengers entering Miami International Airport left the largest amount of change at security last year, $39,613, while people leaving Las Vegas — perhaps flush with slot machine winnings — forgot $26,900.21.
Passengers left $8,207.21 behind at Baltimore-Washington Thurgood Marshall International Airport, $5,247.56 at Reagan Washington National Airport and a whopping $16,536.92 at Washington Dulles International Airport, the report said.
According to The Washington Post, Americans left about half a million dollars in forgotten change while going through airport security last year. My plan of action of going through airport security is to dump everything I have in my pockets into one zippered compartment of my carry-on rather than in the bin, though I suppose if you don’t have a bag or carry-on with you, it makes it easier for you to forget (I also imagine people rushing to their gate and leaving their change behind on purpose).
But the most interesting part of this story is that the TSA hasn’t figured out what to do with the money besides fix some signs at the cost of $6,000 because the cost of spending that money could be greater than the money collected:
A similar measure Miller introduced in the last Congress, H.R. 2179, would have awarded the money to United Service Organizations, Inc., the nonprofit that runs in-airport lounges for military personnel. The Congressional Budget Office estimated [pdf] that collecting, accounting for and transferring the money to the USO would cost $1.2 million — $700,000 more than the actual amount collected.
Photo: Dan Palushka