Happy businesses can be creepy; one hates to think of employees who are tasked with not merely showing up on time and doing their job well but projecting good cheer at customers too like professional Care Bears.
Zadie Smith has a charming little essay in the New Yorker — is that the most insufferable phrase I’ve ever typed? — about ordering delivery in London vs. New York. Of course, the focus is on tipping, a topic that just may never get old. As far as I am concerned Zadie Smith can write charming little essays about whatever she wants and I will read them.
Timothy Noah looks at “emotional labor,” which in practice means work environments where employees are required to exude happiness.