How the Other Half Lives

While I was in the middle of writing a long meditation on the moral obligations of the rich, I received the following email...

Too Busy Counting Their Money to Care That You Hate Them

Think about the companies you love to hate: cable TV providers, cellphone carriers. It turns out that some of the most-hated companies out there don't care that you hate them because they're too busy going home to count all the money they're making.

Thank You For Trusting USAA

The following is inspired by true events.

WWYD: The Bad Haircut

Last weekend I got a really bad haircut—waaay shorter and a totally different shape than the stylist and I had discussed.

There’s Probably No Hope for Consumers Who Aren’t Filthy Rich

My recent interactions with my former bank have prompted me to think about the feedback loop between consumers and the companies that squeeze profit from serve them. We like to think that when companies do something stupid or abusive, market competition will allow us to express our ire by taking our hard-earned dollars somewhere else. But what happens when that just doesn’t work? (Spoiler: it mostly never works. We just get screwed and keep coming back for more.)

My Credit Card Bill Is Due Tomorrow And I Don’t Have Money, Help!

So, I basically built up a ridiculously amount of credit card debt when I moved to the city a few years ago and had to intern for six months earning next to nothing. I've been sloooowly paying it all down, but I have a credit card payment of $250ish due, well, tomorrow, and I don't have enough money to pay it.

Banking Customer Service

Felix Salmon had a really difficult time requesting a simple document from Citibank and wrote a post about his experience on Medium.

Pizza Hut Manager Honors 22-Year-Old Coupon

I know this video is supposed to be how funny it is for someone to try to use an old coupon from an unopened VHS copy of Teenage Mutant Ninja Turtles (which I loved watching when I was a kid), but for me, it’s all about that manager. That manager is terrific. I’d like to give that manager a hug. [via]

Dear Bank: I’m Breaking Up With You

Dear Marie: It was with mixed emotions that I read your letter, in which you wrote that Liberty Bank values its relationship with me. I must confess to some serious misgivings concerning that relationship and the bank’s true feelings.

Scan and Bag Your Own vs. A Real Person

Farhad Manjoo, formerly of Slate (his last post there was about how men should wear makeup) is now at the Wall Street Journal, and he writes about how robots and computers have yet to take over the low-wage job of the grocery cashier.

Sallie Mae: Helping You Pay Less, So You Owe Them More

I think it's underreported how incredibly nice the customer service agents at Sallie Mae can be about you not paying back your loan.

How To Get Away With Being Bad At Your Job (Service Edition)

You can be a bad waiter without being a BAD WAITER.