I know this video is supposed to be how funny it is for someone to try to use an old coupon from an unopened VHS copy of Teenage Mutant Ninja Turtles (which I loved watching when I was a kid), but for me, it’s all about that manager. That manager is terrific. I’d like to give that manager a hug. [via]
Think about the companies you love to hate: cable TV providers, cellphone carriers. It turns out that some of the most-hated companies out there don't care that you hate them because they're too busy going home to count all the money they're making.
Last weekend I got a really bad haircut—waaay shorter and a totally different shape than the stylist and I had discussed.
Customer service should have a pay-off, but an analyst doesn't think so.
So, I basically built up a ridiculously amount of credit card debt when I moved to the city a few years ago and had to intern for six months earning next to nothing. I've been sloooowly paying it all down, but I have a credit card payment of $250ish due, well, tomorrow, and I don't have enough money to pay it.
Felix Salmon had a really difficult time requesting a simple document from Citibank and wrote a post about his experience on Medium.
1) Decide after months of mind-numbingly slow Internet that it may be worth it to upgrade to the slightly faster version.
I think it's underreported how incredibly nice the customer service agents at Sallie Mae can be about you not paying back your loan.
You can be a bad waiter without being a BAD WAITER.