Too Busy Counting Their Money to Care That You Hate Them

Think about the companies you love to hate: cable TV providers, cellphone carriers. It turns out that some of the most-hated companies out there don't care that you hate them because they're too busy going home to count all the money they're making.

Thank You For Trusting USAA

The following is inspired by true events.

WWYD: The Bad Haircut

Last weekend I got a really bad haircut—waaay shorter and a totally different shape than the stylist and I had discussed.

Bank Analyst Doesn’t Believe Customer Service is Worth It

Customer service should have a pay-off, but an analyst doesn't think so.

My Credit Card Bill Is Due Tomorrow And I Don’t Have Money, Help!

So, I basically built up a ridiculously amount of credit card debt when I moved to the city a few years ago and had to intern for six months earning next to nothing. I've been sloooowly paying it all down, but I have a credit card payment of $250ish due, well, tomorrow, and I don't have enough money to pay it.

Banking Customer Service

Felix Salmon had a really difficult time requesting a simple document from Citibank and wrote a post about his experience on Medium.

Pizza Hut Manager Honors 22-Year-Old Coupon

I know this video is supposed to be how funny it is for someone to try to use an old coupon from an unopened VHS copy of Teenage Mutant Ninja Turtles (which I loved watching when I was a kid), but for me, it’s all about that manager. That manager is terrific. I’d like to give that manager a hug. [via]

How to Score a Refund From Your Terrible Internet Service Provider in 12 Emotionally Complicated Steps

1) Decide after months of mind-numbingly slow Internet that it may be worth it to upgrade to the slightly faster version.

Scan and Bag Your Own vs. A Real Person

Farhad Manjoo, formerly of Slate (his last post there was about how men should wear makeup) is now at the Wall Street Journal, and he writes about how robots and computers have yet to take over the low-wage job of the grocery cashier.

Sallie Mae: Helping You Pay Less, So You Owe Them More

I think it's underreported how incredibly nice the customer service agents at Sallie Mae can be about you not paying back your loan.

How To Get Away With Being Bad At Your Job (Service Edition)

You can be a bad waiter without being a BAD WAITER.