Cheer And Loathing In Las Vegas: Working At Zappos In 2015

What does Zappos color shift from “Green” to “Teal” entail, and what are the ramifications of having a corporation function like a mood ring? New Republic launched a #longread investigation into the Vegas-based company to find out.

My Nine Months as an Uber Customer Service Rep

In 2014, I spent nine months as an Uber Customer Service Representative. I found the posting on Craigslist while looking for telecommuting jobs. At the time I didn’t think it would be the job I would later leave off of my resume.

SeekingArrangement, Ashley Madison, & The Way We Pay For Sex Now

Sex obtained, and often paid for, via the internet is really having a moment.

Three Complaints, Three Different Outcomes

What happened when two friends and I complained to Delta customer service about a recent flight we took.

How Much Do You Tip The Valet

What Moonves should do is send the valet’s kids to college, or at least give them roles as extras on “Two And A Half Men.”

Please Hold: The Next Representative Will Be With You Shortly

I find few things as frustrating as dealing with customer service representatives. Generally, I consider myself a patient person. Slow waitstaff and inefficient baristas are only a mild irritant, like seasonal allergies or when my cat knocks over a full glass of water off my bedside table. I’m effusively polite with those in the service industry, because I remember what it was like to serve demanding customers who want both soy milk and half and half in their iced coffees. I tip well, I smile. But, when it comes to customer service representatives, generally, I’m a giant asshole.

Hey, Wait, I’ve Got a New Complaint

I am, perhaps to my own detriment, a person who doesn’t complain very often.

Checking the Transactions

Last night, I went through my credit card transactions (as I like to do on weekly basis), and noticed that on Oct. 17, I was charged $8 by Delta in Atlanta, Georgia. That was this last Friday, and I was here, in New York, eating a fried chicken sandwich in Brooklyn at the time; the charge for the sandwich appeared next to it.

Quitting in a Blaze of Glory, NYC Waitress Edition

How the Other Half Lives

While I was in the middle of writing a long meditation on the moral obligations of the rich, I received the following email…