I know this video is supposed to be how funny it is for someone to try to use an old coupon from an unopened VHS copy of Teenage Mutant Ninja Turtles (which I loved watching when I was a kid), but for me, it’s all about that manager. That manager is terrific. I’d like to give that manager a hug. [via]
Felix Salmon had a really difficult time requesting a simple document from Citibank and wrote a post about his experience on Medium.
1) Decide after months of mind-numbingly slow Internet that it may be worth it to upgrade to the slightly faster version.
I think it's underreported how incredibly nice the customer service agents at Sallie Mae can be about you not paying back your loan.
You can be a bad waiter without being a BAD WAITER.
Last weekend I got a really bad haircut—waaay shorter and a totally different shape than the stylist and I had discussed.
Customer service should have a pay-off, but an analyst doesn't think so.