Banking Customer Service
Felix Salmon had a really difficult time requesting a simple document from Citibank and wrote a post about his experience on Medium.
Pizza Hut Manager Honors 22-Year-Old Coupon
I know this video is supposed to be how funny it is for someone to try to use an old coupon from an unopened VHS copy of Teenage Mutant Ninja Turtles (which I loved watching when I was a kid), but for me, it’s all about that manager. That manager is terrific. I’d like to give that manager a hug. [via]
How to Score a Refund From Your Terrible Internet Service Provider in 12 Emotionally Complicated Steps
1) Decide after months of mind-numbingly slow Internet that it may be worth it to upgrade to the slightly faster version.
Sallie Mae: Helping You Pay Less, So You Owe Them More
I think it's underreported how incredibly nice the customer service agents at Sallie Mae can be about you not paying back your loan.
How To Get Away With Being Bad At Your Job (Service Edition)
You can be a bad waiter without being a BAD WAITER.
WWYD: The Bad Haircut
Last weekend I got a really bad haircut—waaay shorter and a totally different shape than the stylist and I had discussed.
Bank Analyst Doesn’t Believe Customer Service is Worth It
Customer service should have a pay-off, but an analyst doesn't think so.
