Special report: Because of nationwide shortages, Washington hospitals are rationing, hoarding, and bartering critical nutrients premature babies and other patients need to survive. Doctors are reporting conditions normally seen only in developing countries, and there have been deaths. How could this be allowed to happen?
This is a must-read story for the weekend.
Photo: Leonardo Aguiar
Is the “praise sandwich” the best way to give criticism?
Mr. Harford knows the problem well. He calls it the “praise sandwich,” where we stuff the bad stuff between two slices of compliments. But people often hear only the praise.
“We say, ‘That was a great piece of work, there was just a small problem,’ ” Mr. Harford said. “What we tend to hear is, ‘That was a great piece of work.’ ”
The better way, Ms. Ching said, is to be straightforward.