Richard Lawson takes on TWC the only way he knows how: Twitter.

This list from a barista who has worked at Starbucks, Tully's, Biggby, Espresso Royale, and Almac's Coffee about coffee shop etiquette is interesting (and ranty, but that's what makes it interesting)!

The American Spectator looks at which companies are doing it right when it comes to telephone customer service.

1) Decide after months of mind-numbingly slow Internet that it may be worth it to upgrade to the slightly faster version.

I know it's typical to complain about your cable/Internet provider, but count me among the many people who are annoyed that Time Warner Cable will be charging me $3.95 a month to rent their modem for Internet use.