Richard Lawson takes on TWC the only way he knows how: Twitter.
The American Spectator looks at which companies are doing it right when it comes to telephone customer service.
How to Score a Refund From Your Terrible Internet Service Provider in 12 Emotionally Complicated Steps
1) Decide after months of mind-numbingly slow Internet that it may be worth it to upgrade to the slightly faster version.
I know it's typical to complain about your cable/Internet provider, but count me among the many people who are annoyed that Time Warner Cable will be charging me $3.95 a month to rent their modem for Internet use.