I find few things as frustrating as dealing with customer service representatives. Generally, I consider myself a patient person. Slow waitstaff and inefficient baristas are only a mild irritant, like seasonal allergies or when my cat knocks over a full glass of water off my bedside table. I’m effusively polite with those in the service industry, because I remember what it was like to serve demanding customers who want both soy milk and half and half in their iced coffees. I tip well, I smile. But, when it comes to customer service representatives, generally, I’m a giant asshole.
Happy businesses can be creepy; one hates to think of employees who are tasked with not merely showing up on time and doing their job well but projecting good cheer at customers too like professional Care Bears.
A few nights ago, Ben arrived home from work carrying several bags, none of them the one containing his newly bought shirt from J. Crew ($66, on sale).
How can I do my job and not prevent housekeeping from doing their jobs, and how can we all be happy?
A former millionaire with a cocaine habit, now broke, gets tired of daily calls from Chase asking him for the $60,000 he owes them, which persist even as he tells the bank rep over and over that he doesn’t have the money. When logic doesn’t work, he tries something … different.
I am, perhaps to my own detriment, a person who doesn’t complain very often.
We will all do what’s necessary for connectivity: lie, cheat, steal, risk our necks, buy coffee we don’t need, deal with neighbors we don’t like.
This story shouldn’t be surprising to anyone who’s ever worked a retail commission-based job. Yes, they take returns out of your paycheck, and yes, they holler at you about not making sales goals. What’s surprising, as Bois notes, is that RadioShack is still in business at all.