Customer Service
WWYD: Tipping on a Discounted Meal, Being Assertive
Today in “WWYD,” one of our favorite topics: tipping. And learning to be assertive.
WWYD: The Bad Haircut
Last weekend I got a really bad haircut—waaay shorter and a totally different shape than the stylist and I had discussed.
Paying for Things That Used to Be Free
When participants were provided with a compelling justification for the paywall—that the NYT was likely to go bankrupt without it—their support and willingness to pay increased.
Pizza Hut Manager Honors 22-Year-Old Coupon
I know this video is supposed to be how funny it is for someone to try to use an old coupon from an unopened VHS copy of Teenage Mutant Ninja Turtles (which I loved watching when I was a kid), but for me, it’s all about that manager. That manager is terrific. I’d like to give that manager a hug. [via]
Thanks For Calling. How May We Assist You?
The American Spectator looks at which companies are doing it right when it comes to telephone customer service.
When Ordering Food Online
In case you’re interested in another discussion about tipping (and clearly, we are all interested in discussions about tipping), Marginal Revolution has a discussion about how people tip when they order food online using websites like Seamless.
