Customer Service

Asking Companies for Recompense

It never hurts to ask.

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Hey, Wait, I’ve Got a New Complaint

I am, perhaps to my own detriment, a person who doesn’t complain very often.

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King of the Christmas Jews

I’d found my Christmas calling: to make money.

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Only Connect: What We (Over)Pay For Wireless

We will all do what’s necessary for connectivity: lie, cheat, steal, risk our necks, buy coffee we don’t need, deal with neighbors we don’t like.

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“If That Thief Counts as a Customer, I Had Two Customers That Week:” A RadioShack Story

This story shouldn’t be surprising to anyone who’s ever worked a retail commission-based job. Yes, they take returns out of your paycheck, and yes, they holler at you about not making sales goals. What’s surprising, as Bois notes, is that RadioShack is still in business at all.

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The Cost of Buying a Washer/Dryer from Sears Outlet When Six (then Seven) Months Pregnant

My husband and I are expecting our first child next February. To mark this rite of passage, as well as the white hot second when we considered cloth diapers, we decided to order our very first washer and dryer. Since every conversation around raising a child in New York City ends with nervous laughter about financial ruin, I went online to SearsOutlet.com. There, if you don’t mind a few dings on a former floor model, or a returned Maytag Maxima XL, they’ll offer “20%-75% off regular retail prices on appliances and more!”

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Working Over the Holidays Horror Stories

Some stores like Wal-Mart are not content to wait until Black Friday to lure shoppers in with deals and stay open on Thanksgiving day itself. Others, though, are taking a stand.

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Real Life Firing Histories

By rights, I should have been fired for how I dealt with some of these customers, but the owners seemed to feel that having surly diners get a periodic dressing-down from an even surlier waiter who could turn on the Brooklyn when he was pissed was a good thing.

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Honey, Sweetie, Chief, Boss: How We Talk to Strangers

You might call a man you don’t know “chief,” but when that man is a judge and you are the defendant, you should probably go with “Your Honor.”

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