Today in “WWYD,” one of our favorite topics: tipping. And learning to be assertive.
Last weekend I got a really bad haircut—waaay shorter and a totally different shape than the stylist and I had discussed.
As someone who enjoys hearing people dish about the hospitality industry, I am probably going to pick up this book.
When participants were provided with a compelling justiﬁcation for the paywall—that the NYT was likely to go bankrupt without it—their support and willingness to pay increased.
I know this video is supposed to be how funny it is for someone to try to use an old coupon from an unopened VHS copy of Teenage Mutant Ninja Turtles (which I loved watching when I was a kid), but for me, it’s all about that manager. That manager is terrific. I’d like to give that manager a hug. [via]
The American Spectator looks at which companies are doing it right when it comes to telephone customer service.