Who Doesn’t Love Hearing About the Hospitality Industry?

If you ever find yourself staying in Room 1212 of a New York City hotel, Jacob Tomsky’s “Heads in Beds” suggests that you think back to the way you behaved while checking in. Were you rude to the front desk? Cheap to the bellman? Yammering nonstop on your cellphone? Asking irritating questions about the gym and the ice machines?

Mr. Tomsky, a self-taught expert in the passive-aggressive tricks of hotel workers, says that a Room 1212 may not happen by accident. It may be assigned spitefully, because it is a torture chamber where the phone rings at all hours of the day and night. It is well known to hotel management that guests dialing the New York area code 212 often hit 1-212, not knowing they must first dial 9 to get a local outside line.

As someone who enjoys hearing people dish about the hospitality industry, I am probably going to pick up this book. I mean, there’s this: “…he explains how to watch free movies, steal the entire contents of a minibar, avoid a cancellation charge even when canceling hours after the room rental started, and generally win any argument you choose to pick with a hotel employee.” Expect a future post about this, you guys!!!

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5 Comments / Post A Comment

Danielle@twitter (#1,501)

Working in an NYC hotel, I can assure you that most hotel phones make you dial a number before the room number (such as 7+1212). This really isn’t a thing anymore.

What you don’t want is to whine for a free something – a free breakfast, a free upgrade, free wifi if the hotel doesn’t have it. Asking politely is fine, but if you continue and ask me to “help you out” or give you something, ESPECIALLY if you’re a dude and you think winking at me will help, I’m not gonna favor you when I choose your room.

highjump (#39)

@Danielle@twitter Why do they wink? Why?! I worked a the concession stand of a movie theater for years and the attempted winking-for-perks was endless.

Mike, you are probably all up on this but the Waiter Rant book was one of the best airplane reads I’ve ever had.

@Euphemistic Response & you’ve read the great Ludwig Bemelmans books about his time working in fancy NYC hotels in the roaring 20s?

selenana (#673)

@Euphemistic Response I read Waiter Rant for years! Haven’t read the book yet though, must get on that.

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