Customer service! When it’s good it’s good, when it’s fine it’s good, and when it’s bad it can ruin your whole experience—BUT ONLY SOMETIMES.
EXAMPLE ONE – OKAY
I got breakfast on Saturday at a place that had pretty shitty service, but it was FINE because the dude was super busy and he was obviously doing the best he could. He also had a great smile and made some little jokes when he did finally circle around. ALLOWED. Would go again, sure.
EXAMPLE TWO – NOT OKAY
Yesterday I got a bloody mary and some fries at bar in a hotel in Brooklyn with five thousand employees, five patrons (at that early hour), and shitty service. BUT, the shitty service did not come with a smile, instead it came with terrible energy because everyone was ACTIVELY, LAUGHABLY RUDE AND MISERABLE. It was like someone had given them all direction to act as terrible as possible. I still had fun because friends and also triumph of the human spirit. But that place sucks so hard that I won’t go back even if someone else is paying (big), and EVEN MORE TELLING, I was ALMOST tempted to write a Yelp review.
SO, IN CONCLUSION: You can be terrible at your job and get away with almost anything if you’re nice.
P.S. I didn’t pay for either of these outings because of a combination of generous friends (<3 you, generous friends) and the take turns rule (you get this round, I’ll get the next). But if I had paid, I would have tipped 20% at both places, because wages are set with that expectation and it’s the right thing to do. But I wouldn’t have overtipped NOPE.