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	<title>Comments on: How To Get Whatever You Want From Customer Service, Painfully</title>
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	<link>http://thebillfold.com/2012/08/how-to-get-whatever-you-want-from-customer-service-painfully/</link>
	<description>Everything About Money You Were Too Polite To Ask</description>
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		<title>By: j-i-a</title>
		<link>http://thebillfold.com/2012/08/how-to-get-whatever-you-want-from-customer-service-painfully/#comment-13950</link>
		<dc:creator>j-i-a</dc:creator>
		<pubDate>Thu, 16 Aug 2012 13:09:22 +0000</pubDate>
		<guid isPermaLink="false">http://thebillfold.com/?p=10720#comment-13950</guid>
		<description>@David A. Arnott@twitter Aww, no, I do absolutely care about &quot;kindness and such to ALL people.&quot; This was just a sample of the worst chat ever. I&#039;ve worked quite a few shitty jobs and I almost always do as you suggest once I&#039;ve got a real person on the phone--asking people what they&#039;d do in my position--and in many cases it does work. Didn&#039;t mean to give the impression that I cruelly sledgehammer my way through people&#039;s days to get an account credit, nor do I ever just try to &quot;stick it&quot; to anyone unless they are ruining my bank account/credit with their own lazy errors. Like, it once took me six phone calls and a written letter to get a doctor&#039;s office to get my name, address and social correct--which left me with a $800 medical bill because they&#039;d filed my insurance claim wrong too many times. In cases like this, when the people handling your case are so bummed out by their own jobs that they refuse to be helpful--which does happen--I just think that there&#039;s no other way to get through other than being meticulous, professional, unemotional, and relentless.</description>
		<content:encoded><![CDATA[<p>@David A. Arnott@twitter Aww, no, I do absolutely care about &#8220;kindness and such to ALL people.&#8221; This was just a sample of the worst chat ever. I&#8217;ve worked quite a few shitty jobs and I almost always do as you suggest once I&#8217;ve got a real person on the phone&#8211;asking people what they&#8217;d do in my position&#8211;and in many cases it does work. Didn&#8217;t mean to give the impression that I cruelly sledgehammer my way through people&#8217;s days to get an account credit, nor do I ever just try to &#8220;stick it&#8221; to anyone unless they are ruining my bank account/credit with their own lazy errors. Like, it once took me six phone calls and a written letter to get a doctor&#8217;s office to get my name, address and social correct&#8211;which left me with a $800 medical bill because they&#8217;d filed my insurance claim wrong too many times. In cases like this, when the people handling your case are so bummed out by their own jobs that they refuse to be helpful&#8211;which does happen&#8211;I just think that there&#8217;s no other way to get through other than being meticulous, professional, unemotional, and relentless.</p>
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		<title>By: j-i-a</title>
		<link>http://thebillfold.com/2012/08/how-to-get-whatever-you-want-from-customer-service-painfully/#comment-13927</link>
		<dc:creator>j-i-a</dc:creator>
		<pubDate>Wed, 15 Aug 2012 23:28:52 +0000</pubDate>
		<guid isPermaLink="false">http://thebillfold.com/?p=10720#comment-13927</guid>
		<description>@maiasaura Whoa, tears! A sneak-attack tactic that I have always loved. I applaud your efforts and your success at snagging $10/month internet. 

Once, in the Moscow airport, I sat down on the floor and cried for 15 minutes when the scary security guards tried to throw away a prized tub of cream cheese frosting on my way back to the Peace Corps--it was sort of the only way to communicate my anguish since I didn&#039;t speak Russian. And eventually ze cream cheese was mine again and I rejoiced in this small, humiliating piece of eternal leverage that makes up for all the other things women have to deal with in the world. </description>
		<content:encoded><![CDATA[<p>@maiasaura Whoa, tears! A sneak-attack tactic that I have always loved. I applaud your efforts and your success at snagging $10/month internet. </p>
<p>Once, in the Moscow airport, I sat down on the floor and cried for 15 minutes when the scary security guards tried to throw away a prized tub of cream cheese frosting on my way back to the Peace Corps&#8211;it was sort of the only way to communicate my anguish since I didn&#8217;t speak Russian. And eventually ze cream cheese was mine again and I rejoiced in this small, humiliating piece of eternal leverage that makes up for all the other things women have to deal with in the world.</p>
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		<title>By: j-i-a</title>
		<link>http://thebillfold.com/2012/08/how-to-get-whatever-you-want-from-customer-service-painfully/#comment-13925</link>
		<dc:creator>j-i-a</dc:creator>
		<pubDate>Wed, 15 Aug 2012 23:18:50 +0000</pubDate>
		<guid isPermaLink="false">http://thebillfold.com/?p=10720#comment-13925</guid>
		<description>@pizza I have heard that that&#039;s the thing to do with cable! 

So, medical bills: I&#039;ve negotiated my way out of (truly) like $12,000 of false or should-not-have-come-to-me charges this year by keeping dogged contact records and paperwork, so you really can beat your way through the bureaucracy if you need to. But mostly I was dealing with concretely wrong things, like miscoded procedures or late insurance filings or a receptionist who wrote my name down as &quot;Angel Tortelloni.&quot; A few times, though, when the bill was correct but way too big for comfort, I&#039;ve had some success being like, &quot;Can you knock off 30% if I pay it as a lump sum,&quot; etc. </description>
		<content:encoded><![CDATA[<p>@pizza I have heard that that&#8217;s the thing to do with cable! </p>
<p>So, medical bills: I&#8217;ve negotiated my way out of (truly) like $12,000 of false or should-not-have-come-to-me charges this year by keeping dogged contact records and paperwork, so you really can beat your way through the bureaucracy if you need to. But mostly I was dealing with concretely wrong things, like miscoded procedures or late insurance filings or a receptionist who wrote my name down as &#8220;Angel Tortelloni.&#8221; A few times, though, when the bill was correct but way too big for comfort, I&#8217;ve had some success being like, &#8220;Can you knock off 30% if I pay it as a lump sum,&#8221; etc.</p>
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		<title>By: katiekate</title>
		<link>http://thebillfold.com/2012/08/how-to-get-whatever-you-want-from-customer-service-painfully/#comment-13923</link>
		<dc:creator>katiekate</dc:creator>
		<pubDate>Wed, 15 Aug 2012 22:44:27 +0000</pubDate>
		<guid isPermaLink="false">http://thebillfold.com/?p=10720#comment-13923</guid>
		<description>@MollyculeTheory Like i want their voice recognition to screen for excessive cursing. because that woman means BIDNESS.</description>
		<content:encoded><![CDATA[<p>@MollyculeTheory Like i want their voice recognition to screen for excessive cursing. because that woman means BIDNESS.</p>
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		<title>By: katiekate</title>
		<link>http://thebillfold.com/2012/08/how-to-get-whatever-you-want-from-customer-service-painfully/#comment-13922</link>
		<dc:creator>katiekate</dc:creator>
		<pubDate>Wed, 15 Aug 2012 22:43:44 +0000</pubDate>
		<guid isPermaLink="false">http://thebillfold.com/?p=10720#comment-13922</guid>
		<description>@MollyculeTheory DID THIS REALLY WORK? i need to know if this worked (FOR FUCKING FEDEX)
</description>
		<content:encoded><![CDATA[<p>@MollyculeTheory DID THIS REALLY WORK? i need to know if this worked (FOR FUCKING FEDEX)</p>
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		<title>By: pizza</title>
		<link>http://thebillfold.com/2012/08/how-to-get-whatever-you-want-from-customer-service-painfully/#comment-13908</link>
		<dc:creator>pizza</dc:creator>
		<pubDate>Wed, 15 Aug 2012 21:32:07 +0000</pubDate>
		<guid isPermaLink="false">http://thebillfold.com/?p=10720#comment-13908</guid>
		<description>This works for medical bills? I just got a somewhat big one so maybe I&#039;ll give it a try. 

I threaten to cancel my cable about every six months and they always give me a discount to stay. </description>
		<content:encoded><![CDATA[<p>This works for medical bills? I just got a somewhat big one so maybe I&#8217;ll give it a try. </p>
<p>I threaten to cancel my cable about every six months and they always give me a discount to stay.</p>
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		<title>By: Faintly Macabre</title>
		<link>http://thebillfold.com/2012/08/how-to-get-whatever-you-want-from-customer-service-painfully/#comment-13903</link>
		<dc:creator>Faintly Macabre</dc:creator>
		<pubDate>Wed, 15 Aug 2012 21:02:11 +0000</pubDate>
		<guid isPermaLink="false">http://thebillfold.com/?p=10720#comment-13903</guid>
		<description>@quadrilaterals I already sort of knew that from reading the Megabus twitter for fun (so many angry people!), but your post pushed me to go complain about my disaster of a bus trip on Friday. And now I have a free roundtrip ticket! (But I still hate Megabus.)</description>
		<content:encoded><![CDATA[<p>@quadrilaterals I already sort of knew that from reading the Megabus twitter for fun (so many angry people!), but your post pushed me to go complain about my disaster of a bus trip on Friday. And now I have a free roundtrip ticket! (But I still hate Megabus.)</p>
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		<title>By: Maladydee</title>
		<link>http://thebillfold.com/2012/08/how-to-get-whatever-you-want-from-customer-service-painfully/#comment-13881</link>
		<dc:creator>Maladydee</dc:creator>
		<pubDate>Wed, 15 Aug 2012 19:37:14 +0000</pubDate>
		<guid isPermaLink="false">http://thebillfold.com/?p=10720#comment-13881</guid>
		<description>@Megano!@twitter @Megano!@twitter ..... This call centre wouldn&#039;t be on the prairies and start with the letter C, would it? Because I also worked at a call centre for a large american telecom in canada, and we were absolutely hamstrung for what we could do for people. At one point, they changed the number for dispatch and didn&#039;t tell us, so when people would call asking why their tech never showed up for the appointment, we couldn&#039;t find out jack shit.</description>
		<content:encoded><![CDATA[<p>@Megano!@twitter @Megano!@twitter &#8230;.. This call centre wouldn&#8217;t be on the prairies and start with the letter C, would it? Because I also worked at a call centre for a large american telecom in canada, and we were absolutely hamstrung for what we could do for people. At one point, they changed the number for dispatch and didn&#8217;t tell us, so when people would call asking why their tech never showed up for the appointment, we couldn&#8217;t find out jack shit.</p>
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		<title>By: AnnieNilsson</title>
		<link>http://thebillfold.com/2012/08/how-to-get-whatever-you-want-from-customer-service-painfully/#comment-13869</link>
		<dc:creator>AnnieNilsson</dc:creator>
		<pubDate>Wed, 15 Aug 2012 18:20:48 +0000</pubDate>
		<guid isPermaLink="false">http://thebillfold.com/?p=10720#comment-13869</guid>
		<description>@quadrilaterals Yeah the answer is always Twitter. Also U-verse is the WORST WORST WORST WORST and this is giving me flashback of our extended battle with them.</description>
		<content:encoded><![CDATA[<p>@quadrilaterals Yeah the answer is always Twitter. Also U-verse is the WORST WORST WORST WORST and this is giving me flashback of our extended battle with them.</p>
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		<title>By: lora.bee</title>
		<link>http://thebillfold.com/2012/08/how-to-get-whatever-you-want-from-customer-service-painfully/#comment-13865</link>
		<dc:creator>lora.bee</dc:creator>
		<pubDate>Wed, 15 Aug 2012 18:12:39 +0000</pubDate>
		<guid isPermaLink="false">http://thebillfold.com/?p=10720#comment-13865</guid>
		<description>&quot;Orange you going to give me a break by zipping this through the credit card machine? Come on. You can do it. Zip zip.&quot;

</description>
		<content:encoded><![CDATA[<p>&#8220;Orange you going to give me a break by zipping this through the credit card machine? Come on. You can do it. Zip zip.&#8221;</p>
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