Be Nice to Your Barista … or Else

If you are rude to your Barista, you can expect the following things to happen with your drink: Decaf, made with heavy whipping cream, and possibly sea salt poured in at the bottom, so you won’t notice its in there until the last few swallows. You know why? Because we make minimum wage, and because we have to stand for eight hours straight and get yelled at all day. Because you didn’t tip us after having us remake your drink three times. So please, just be kind to the Barista, and your drink will turn out amazingly.

This list from a (British?) barista who has worked at Starbucks, Tully’s, Biggby, Espresso Royale, and Almac’s Coffee about coffee shop etiquette is interesting (and ranty, but that’s what makes it interesting)! The sea salt poured at the bottom of drinks for being rude thing is new to me. I’d like to know if this method of retaliating at rude customers is common, or more of an isolated thing. Baristas, we’d like to know!

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72 Comments / Post A Comment

Weasley (#1,419)

I agree with everything she says! I would also like to add one.

If you order a drink and you just don’t like it, mind the drink isn’t made wrong, and you want a new one you have to pay for the new one. If I accidentally mess up a drink I’ll happily make you a new one for free but if you don’t like the dark chocolate that we use in our mochas (“I ONLY CONSUME MILK CHOCOLATE!”) then you have to pay for another drink.

Also, people are disgusting. We had to stop offering our bathroom to anyone except children because the toilet would get too gross.”

Mike Dang (#2)

@Weasley SO THE SEA SALT IS REAL?

Weasley (#1,419)

@Mike Dang

I CANNOT SAY. I never did that, I actually never messed with people’s drinks in any way. There was a family (mom, dad, and a boatload of kids) who would always come in. The mom and dad would order two large teas with steamed milk on the side. So, like, an unusual request. They would never tip and their kids were super sandy and then they would take cups from on top of the espresso machine and give their kids milk from the carrafs out front. UGH IT’S SO RUDE I COULDN’T BELIEVE IT THEY LIVED ON NANTUCKET I KNOW THEY HAD ENOUGH MONEY TO TIP AND BUY THINGS FOR THEIR DIRTY KIDS. But all I did as retribution was put their order behind everyone else’s and take a really long time with it.

aetataureate (#1,310)

@Weasley Barring every adult from using the toilet is an awful, and I think illegal, idea. I’d never go back to that place.

Weasley (#1,419)

@aetataureate
Not true actually. If you have seating for over 15 people then you have to offer a bathroom (in this particular place). But the coffee shop had only a few tables and we didn’t do table top (everything was in to go cups) and so it legal for us.

Also, I’ve known plenty of places that didn’t offer a public toilet to customers. You just direct them to nearest public bathroom. It’s really not a big deal.

@Weasley Depends on the city/state laws. However, when I worked in a coffee shop across from our (large, Southern) university’s football stadium, we would say the bathroom was “out of order” on game days. Lots of places in DC do this and now I’m like “FUCK YOU I KNOW YOUR BATHROOM WORKS” (in my head, obviously). And yes, it is kind of a big deal in a large city where there aren’t just “public bathrooms” everywhere. Or any city really. Where do you live that there’s tons of public bathrooms?

Weasley (#1,419)

@stuffisthings

I don’t live there anymore but this was on Nantucket. And I think the public bathrooms definitely existed to take some of edge off the local businesses since there would be so many tourists June-August.

Then anywhere I’ve lived that have had parks have also had a lot of public bathrooms. In the town I was living in in Hawaii there were public bathrooms all over the place and this was probably in the least tourist friendly town on the Big Island, there were just a lot of parks. Which I guess you don’t have in cities. I’ve never really lived in a city so I’m not sure how it works.

aetataureate (#1,310)

@stuffisthings I can’t even think of a public bathroom, like . . . anywhere. Every one is corporate owned. The idea that I should go to and pay more at a local independent shop and then be refused a basic human service is pretty laughable.

@aetataureate I do find it funny when Americans go abroad and are enraged by the concept of pay bathrooms (which I think is a totally reasonable solution and better than a corporate bathroomocracy). “Oh you have free health care? Neat. WAIT WHAT? 30 PENCE FOR A BATHROOM? It’s an outrage against human rights!!!”

aetataureate (#1,310)

@stuffisthings Man I would not only love a pay toilet, I could name five places to install them first.

Also they subsidized my theme parks in Roller Coaster Tycoon.

ETA: “corporate bathroomocracy”

I just realized both of my above comments contain all-caps statements. I guess this subject struck a chord.

Weasley (#1,419)

@stuffisthings

Yeah, I’m not usually an all-caps sort of person but I have a lot of feelings regarding inconsiderate customers.

KatNotCat (#766)

@stuffisthings I would have paid several dollars for a public restroom in DC a few weeks ago. It was after “museum hours” so I was really screwed.
Until (relevant!) I found a Starbucks that’s always crowded so I wouldn’t be noticed and walked up to the second floor bathroom like I was supposed to be there.

aetataureate (#1,310)

man, I live in a major metropolitan area and I’ve never seen anyone be this way to the employees at any coffee shops in my rotation. There’s small talk and people know each other and once, when I realized I didn’t have my wallet, a stranger offered up her credit card to cover my order.

aetataureate (#1,310)

I guess to clarify, I’d be straight-up horrified if someone talked this way to an employee in front of me. It would completely violate the mores.

KPeeps (#1,140)

@aetataureate sadly people do act this way to baristas. Often. but the average time a customer spends in Starbucks is probably about five minutes. We’re there sometimes 8.5 hours. I’m sure someday you’ll get lucky and see a real jerk.

aetataureate (#1,310)

@KPeeps How about I promise to tell that person to take it down a notch? Because I’m going to.

KPeeps (#1,140)

@aetataureate it would be greatly appreciated :-)

selenana (#673)

I’ve been a barista in a few different places (east coast and west), and I’ve never heard of the sea salt thing. The worst I ever saw was swapping out decaf for caffeinated (My favorite/most hated lady was one who wanted double shot, one shot caffeinated, one shot decaf, with skim milk and a sweet and low in the bottom. No, she could not put it in herself after the drink was made. In the BOTTOM of a CLEAN cup BEFORE the espresso), or one kind of milk for another. I didn’t do that because I think it’s lame to fuck with people’s food – even if they’re a-holes, they may have dietary things or allergies that could really mess them up if you get the order wrong.

helloimgreen (#998)

in my seven years as a starbucks barista, i have only seen one person retaliate against rude customers by giving them decaf. but this person hated pretty much everyone and could find a way to complain about anything. otherwise, we will just wait for you to leave and talk for the next 5 hours about how terrible of a customer you were.

the sea salt thing is just gross. i think maybe smaller coffee shops can get away with it, but starbucks most definitely would not allow that.

this list is a bit extreme, and most of these things do not bother me as much as the OP, but i can say that i have cried a few times in the back room or in my car because of a rude customer. people can be so mean.

nogreeneggs (#154)

@noelle This is so late but: I was going to say, when I worked at McDonald’s in high school the only thing I ever put in people’s food were my tears. People are the meanest.

Weasley (#1,419)

In the town I currently live in the owners of the coffee shop I go to allows their baristas to refuse service to anyone if the baristas think they’re being too rude. Which I think is great. Huge places like Starbucks make entitled monsters out of their customers because they can absorb the cost of making extra drinks, sandwiches, etc…But I feel like if it was more the norm for baristas/waitstaff refuse service to obnoxious customers these people would realize they can’t just stomp all over the person behind the counter.

James (#1,823)

Oh my god it would feel so good to be able to refuse service to the few truly outrageously rude customers. Why they think they are allowed to be verbally abusive and threatening when they are paying $2 is mind boggling; I shudder to think how entitled they would feel when making a large scale purchase.

worstkase (#1,000)

In my college stint as a Starbucks barista in a busy store in Boston, I don’t think I ever intentionally messed up anyone’s order, even though there were some real jerks who frequented. The one time I DO remember getting an order wrong, out of a combo of forgetfulness and then being lazy/not wanting to remake the drink/not thinking she’d notice, I was totally called out.

We’ll fake-name this woman Rebecca, ok, and she would come in every day and order “The Rebecca.” Walk up and say, with this smug look, “I’ll have a Rebecca.” “The Rebecca” was an iced venti three pumps raspberry, two pumps white mocha, half soy, half one percent (meaning a quarter two percent, a quarter skim) MILK.It required stirring, and then the total loss of hope that comes with saying, “one Rebecca” when you put it on the counter. Once, while making it, I forgot the soy. “Don’t worry, self! She won’t notice! Don’t remake it!” when I noticed. I put a lid on it and called it, and after her first sip she was like, “Is this missing soy? It just doesn’t seem creamy enough.”

I remade the drink. Point: Rebecca.

Slutface (#53)

@worstkase The Rebecca sounds disgusting. F*ck that bitch.

Megano! (#124)

@worstkase Oh man, you probably could have convinced her otherwise.

City_Dater (#565)

@worstkase

By now, someone in Rebecca’s life has surely poisoned her or thrown her down a flight of stairs.

HannibalV (#1,803)

@worstkase I can totally understand how that would be a nightmarish thing to have to make, but I gotta say, I’d be really interested to see what kind of experimentation led to coming up with such a precise, specific recipe.

carbonation (#101)

@worstkase OMG I hate Rebecca.

Definitely not British, because of the part on tipping and also the 7.45 an hour (minimum wage in the UK is, I think, £5.80 an hour, which is about $9), and also “parking lot,” Thanksgiving, “vacuum” as a verb, “garbage,” etc. /pedantry

Alice (#392)

@stuffisthings Yeah, tipping totally isn’t a part of the culture here (here being the UK). You only tip at restaurants, and then usually only 12.5%.

Also, she used “line” instead of “queue”. Pendants unite!

@Alice “Pedants unite”

;D

genkiliz (#683)

My first service job back in high school was as a barista and I was too scared to do anything in terms of retaliation, even though I had a woman who insisted her coffee be served at exactly 84 degrees, and asked to use a thermometer to check. No joke. I hated her. But everyone else was super nice, mostly because I grew up in a smaller beach-side community near LA where everyone knew everyone, and most people were pretty laid back to begin with.

BUT! Once I started waiting tables in NYC, there was some serious retaliation. Spitters were more common (not me tho, I like you to know I’m messing with you, none of that passive aggressive stuff for me). I knew a girl who would take your hamburger bun and rub the grilled side on the bottom of the oven where all that nasty floor and grease stuff coagulated and the customer couldn’t tell because it just looked grilled.

Some people, especially if you took both receipt and had no proof of what you paid/tipped, would add on a few dollars for tip as a service fee for you being an asshole or tipping 10% or less.

There was also a girl who would find rude or poor tippers on-line, either via personal webpages or FB and let them know what awful human beings they were (remember, if you use a corporate card, or even just your regular credit card with your name on it, and we overhear your conversations about anything moderately identifying, then you can be found pretty easily in most cases).

The worst story I heard from a friend of a friend was that if you were an asshole, the person would take down your credit card information when you paid, and then sell that info to some chinatown gang for 35 dollars apiece. This was about 8 years ago tho, so I don’t know if people still do that.

Me, I was just rude back to people (I really don’t know how I didnt’ get fired sooner/more often) because if you are a jerk, I want you to know I hate you right back too. Fortunately, the place with the highest concentration of asshole customers had the most tolerance for snappy waitresses, so it worked out ok for me!

@genkiliz so say you go to a restaurant for breakfast and order an omelette, and find not one … not two … but THREE hairs in your food!!!

That kind of seems like intentional retaliation to me but I don’t know what it would have been in retaliation for as i don’t think I was being rude to the waitress. In fact I know I wasn’t and I still tipped her even after my meal was comped due to extreme presence of hairs.

Three hairs just seems like too many to be an accident!

aetataureate (#1,310)

@genkiliz 84 degrees is the temperature of a warm (in a gross way, like after a bunch of children get out) swimming pool. That’s nasty.

genkiliz (#683)

@redheaded&crazy I don’t know. Probably the kitchen guys aren’t wearing hairnets and shed a lot . . . Line cooks in the back are supposed to wear hair nets or hats or something, but they never do. I mean, I think about all the hair that falls out of my head on a daily basis and I just . . . can’t. Ew. Honestly, not too many people do anything if someone is rude other than get drunk after work and talk shit, but I did food service for almost 8 years total so you are bound to run into the crazy angry people at some point after all of that time.

genkiliz (#683)

@aetataureate Ahh, maybe I’m misremembering the temperature – this was about 15 years ago. It was something hot, with an 4, maybe 104, or 124, but I remember that thermometer and being so incredibly freaked out becuase it was my first job and she seemed mean, until the other girls I worked with were like, no, she’s not a local but a rich awful person with a weekend beach house, and to not worry about because she was awful.

honey cowl (#1,510)

This is CRAZY! I was a barista for four years, and while no one would ever call me a “nice” person, I have never done anything remotely this mean to a customer. Why? I don’t understand? Especially since decaf is so much harder to pull than regular espresso… but maybe she worked on an automatic bar? I don’t know, I’m just confused how this can possibly be a real thing right now.

honey cowl (#1,510)

@Lauren I am just in shock from how angry that list was. I mean, I hate my job sometimes too, but this is a whole new level of bitter.

limenotapple (#1,748)

@Lauren That’s the impression I got too…it is very bitter! I get that it’s a hard job, and I also get that customers can be awful and mean over something that, let’s face it, is just coffee, and totally fixable if there’s a problem.

e (#734)

@Lauren It made me feel terrible for this person, I feel like I learned more about her soul’s deep despair than about the secret practices of baristas. I think she needs a new job. I’ve worked a lot of retail and I recall well the sheer accumulated frustration over the annoying things that happen again and again, and how snotty some people can be, but now I have a government officey job and you know what? It’s still like that- you still get rudeness and repetitive comments. I think that’s maybe life for you.

genkiliz (#683)

@Lauren Sometimes I think of the crazy things people have said to me or coworkers and I get why the writer of the list might be angry. Real things that have happened to me while serving:

Instead of a tip, my customer, a dentist left his business card saying he could ‘fix’ my teeth; being asked to mail a check for 2 cents to a customer when I overcharged on a tip by 2 cents because of the principle of the thing, and he wanted to make sure I never, ever repeated that mistake again and wanted me to ‘learn my lesson’; a customer requesting that I cut his steak and butter his bread for him by yelling “butter my bread. Cut my steak!” whenever I passed by; being told I would not get a tip unless I sang “I’m a little teapot” on the floor, complete with dance; ass grabbing; customers grabbing some part of your body (usually arm) no matter what you are doing because they want your attention RIGHT THAT MINUTE; cleaning up vomit; drunk customers running out on the tab (not the worst thing ever, but still frustrating); being tipped in ugly sweaters; being tipped in pot; being tipped in porn; being tipped in free promotional DVD’s of Everyone Hates Chris; (seriously, all I want is cash); customers demanding you stop lying to them when you insist that yes, you really are part Asian; blatant racism; blatant sexual harassment.

There are probably legit reasons why the writer of the article is sounding bitter, but it also sounds like he’s got the server burn-out and it’s time to move on to temping or something.

Lia (#1,824)

Am I the only one here who actually likes a bit of sea salt in coffee drinks? Seriously, try a salted caramel latte sometime–just a dash at the bottom of the drink and some sprinkled on top of the whipped cream and caramel syrup–it’s delicious.

KatNotCat (#766)

@Lia In a sweetened latte-type beverage, it would be delicious. In plain coffee? Nasty.

@Lia Yes! I was going to post this. I love a tonnn of salt on top of my caramel. But then again I love sea salt with everything?

genkiliz (#683)

People who hate customers should really work here:

“Weiner’s Circle, the famous Chicago eatery, is notable for two things: Its rude vendors, and in a distant second, its hot dogs. But it may have finally met its match. Triumph, the Insult Comic Dog.”

http://www.youtube.com/watch?v=33zPlnhymCU&feature=player_embedded

thecoffeestain (#1,483)

I would just like to say that for most states, as a restaurant server, the wage you’ll get paid is $2.63 per hour, which barely covers your taxes. This means that you are living solely on tips. Do not complain to me that I should tip you when you make 3x or more what I do not including your take home generosity from strangers! If you want to complain, work as a server or bartender at a restaurant, have a group of Europeans walk in and sit in your section, taking up half of it with their crap, ring up a $450 bill and leave you $0 in tip after having sat there for most of your shift taking up your valuable money-making real estate, all while you’re doing your best to impress them with your hospitality, knowing full well that they are going to leave you nothing. Once that happens to you, then you can bitch and moan about how put upon you are by your customers/guests.

I don’t get angry about much, but this is a HUGE pet peeve of mine.

I knew I shouldn’t have read that article.

KPeeps (#1,140)

@thecoffeestain in my experience as a barista, there’s a lot of unity between cafe workers and servers. We don’t make nearly as much in tips but we do make more per hour. also tips are pooled most places. The most I ever earned in tips was 1.50 an hour the least was about 68 cents. So unless your ordering a super complicated drink, being rude and then not throwing even a nickel in the jar, this probably not directed at you.

frozenstrawberry (#1,827)

@thecoffeestain @KPeeps Oh man, more information about this would be awesome–so if I order a normal chai latte, do the coffee people hate me because I keep my change? Am I depriving someone of significant gas money/subway money/rent money??? I just want to keep my quarters for laundry, but not if it everyone is so angry about it!
Having worked at The Cheesecake Factory for a summer (oh the horror stories!), I know how important tips are, but I understood that barristas make much more $$ per hour and the tips are extra, not a significant part of their income. Is this wrong???

thecoffeestain (#1,483)

@KPeeps There is absolutely a bond. It’s a feeling of “We each have been in the trenches so we know how the other feels” kinda deal. But, it still irks me when they complain about not getting tipped when they’re getting minimum wage or more! I went to a cafe one time. I was sitting their reading the paper and enjoying my coffee and I heard them complaining about how they hadn’t made anything in tips, how they made little enough money as is, and just whining loudly in a “woe-is-me” fashion. Finally I couldn’t take it and I asked them what their base pay was? $9.50! Well above minimum!

I swear to you, KPeeps, it took every ounce of my willpower not to slap the silly out of each of them!

@thecoffeestain

Seriously, be angry at the Restaurant associations that keep servers exempted from minimum wage legislation, not the people “lucky” enough to make minimum wage. That’s a race to the bottom.

@frozenstrawberry I was a barista in both New York’s West Village and in a super-trendy area near Capitol Hill in DC. I would say if you give off the air of being the same (or close) degree of broke as your barista, and you’re not asking for something very complicated (more than two drinks that involve multiple steps) or for a special favor, I would not begrudge you a tip. It’s the people who are dripping in obvious money and privilege (like the West Villagers and the Hill types) who come in every day and ask for something ridiculous and are completely lacking in any kind of self-awareness that drove me crazy. But if you go to the same place on a regular basis, and you’re concerned about it, I would recommend throwing the barista fifty cents or a dollar every third or fourth time, especially if you’re happy with the way your drink is made. Because it is, in fact, a skill that people have to train to do and can take years to master (especially at the fancy independent places), and yes, it is incredibly hard to make a living in a major city on just-barely-more-than minimum wage.

thecoffeestain (#1,483)

@frozenstrawberry: If you’re really interested in this topic, there’s a great book out there called “Keep the Change” by a man named Steve Dublainica who also wrote “Waiter Rant.” He covers everything from servers, taxi cabs, hairdressers, baristas, housekeepers, valets, and more. It’s a great book and very entertaining and you’ll finish it with a degree in gratuity.

The short answer to your question: You’re not depriving someone of a significant sum as most coffee shops pool. Would it be great if you could throw down a couple pesos every time you ordered a drink, absolutely, but what I’ve learned is that it’s almost as important to be nice (possibly more so) than it is to tip. The kindness of treating them like ACTUAL HUMANS THEY ARE can be a tip in and of itself (a sad fact of our present reality).

@Hiroine Protagonist: You are absolutely right, but there is absolutely nothing that can be done to change that unless either a) a Union is formed for ALL servers (not just hotels) or b) state/federal law changes mandating a pay rate increase for us service professionals.

@Hiroine Protagonist Thank you! This is an excellent point.

genkiliz (#683)

@thecoffeestain OMG, I would read waiter rant religiously after my shifts! Anyone interested in this topic at all needs to read him immediately!

KPeeps (#1,140)

@frozenstrawberry a coffeestain pointed out, baristas get paid basically the same as the guy at McDonald’s. So really it’s awesome if you’r just nice to us. Every couple days dropping in a dollar is nice or a quarter or any change is good too. We’re not surviving on tips but that extra 20 bucks a week does help us buy lunch, pay for gas, etc. if you’re getting a standard drink I don’t expect tipping. If you’re getting something complicated (more than just different milk, line different temps or lots of drinks) a tip is nice because we have to spend more time on your order (it takes about a minute per standard espresso drink), and that slows us down. I will also at that the government expects that we will get tipped and they take about 50 cents per working hour in taxes for that.

KPeeps (#1,140)

@frozenstrawberry also on the being really nice, we love regulars that treat us like people. We will do awesome things for you under the table like let you try a drink for free and then not charging you if you hate it. We’ll cover you if you forgot your wallet and we know you’ll pay tomorrow. sometimes we’ll just toss you one on the house just because. We might even let you do a phone in order. Kindness has it’s own perks, but don’t abuse our love either.

Megano! (#124)

I was never a fancy barista, but I did work at Tim Hortons (which is more like Dunkin Donuts). As far as I know I never did anything like this, and I don’t remember any of my coworkers doing it, but the only really rude people were tourists passing through and not our regular customers.
I do remember begrudgingly giving a woman a refund or free coffee or something at like 10:30 at night after she came in saying her order had been messed up on drive thru that morning w/o a receipt or anything, and she was being really rude, and I was really not in the mood to be nice to her.

limenotapple (#1,748)

I did some time at a Starbucks, and it was definitely a tough job. It did send me home in tears more than once. Because of that job, I generally am pretty good about tipping baristas. Some things make me not want to tip, like if the people who work there are too busy complaining about their jobs to offer a smile or eye contact, or if I get a messy, sticky cup, etc. I found I got my best tips by being friendly, smiling a TON, and remembering details about people to make them feel special. I do appreciate that for a lot of service-sector folks, their jobs do suck (I’ve been there!) but that kind of talk, and gossip, should probably happen where customers can’t hear. If I hear you make fun of another customer, even if they deserve it, then I assume you’ll do the same thing to me if you think I’m fat or don’t like my outfit, and I’ll definitely feel less generous.

BananaPeel (#1,555)

@limenotapple I have a Starbucks question! I would like to tip for my drinks but I only ever use my Starbucks card. Do I have to carry around some extra 1s to put in the jar or is there a way I can add a tip to my Starbucks card total?

limenotapple (#1,748)

@BananaPeel I’m not sure…it’s been some time since I worked there (late 90s) and we didn’t really see cards like that too much :( So I’m not much help.

aetataureate (#1,310)

@BananaPeel There’s no way to tip on the card.

KPeeps (#1,140)

@BananaPeel sorry you got to tip us in cash and a dollar would be considered quite generous in most places. :-)

BananaPeel (#1,555)

@KPeeps boo! why doesn’t Starbucks just make it so you can tip with the card?? You can tip with a credit card, right? maybe I will send an email.

KPeeps (#1,140)

@BananaPeel you can’t tip with a credit card either. might have something to do with pooling tips.

BananaPeel (#1,555)

@KPeeps bummer! obviously they are OK with accepting tips because there is that square tip jar. I’ve seen other places run the card for a dollar extra, take a dollar out of the drawer and put it in the jar.

Sam B (#1,828)

As a barista at an on-campus coffee shop, I used to put decaf in people’s drinks instead of regular or skim instead of 2%, but only if they were especially annoying. (Closing at an on-campus coffee shop introduces you to some particularly annoying college students who treat a coffee shop like a dorm room.) I knew a kid who used to make people’s sugar-free drinks with regular syrup but that was probably a terrible idea because: DIABETES.

Doing anything more intense than those things was problematic, usually because the people whose orders you most wanted to mess up were usually the people who were most particular about their drinks and would either taste it immediately or scrutinize you the whole time you create the drinkl People who would ask to see the milk thermometer or dictate how I should pour the milk or who would grab their capp and say, “This certainly isn’t dry, is it?” and then scoff when I offer to remake it.

Baristas are bitter, I think, because every part of their serving experience is open to the public. Coffee shop customers will peer around the bar to watch every move that you make and correct you as you bariste. So instead of being able to restart the drink in peace after you messed up, instead you have an undercaffienated person passive-agressively saying, “Ummm…I wanted three pumps of chocolate, not two…” OH MY GOD I KNOW JUST GIVE ME A SECOND.

TARDIStime (#1,633)

@SEBMpls
People asked to SEE THE MILK THERMOMETER? Seriously, that is all kinds of crazy.
I kind of get a little scrutinizey about my coffee orders now because I want to make sure I’m getting soy milk (I can taste the difference after the first sip, but why have them remake a drink if you can catch the mistake before it’s made?) but after I see the soy milk carton I’m like “whatever, my coffee is right”.

I always hate these types of articles (how much people suck if you’re a WAITER, the kinds of people who are terrible if you’re a DESIGNER, how DOGWALKERS think they’re clients are stupid), because they seem so hateful. I was a waitress for many years, I tip far upwards of 20% always; my boyfriend was a bartender-we are ideal customers who totally understand service jobs and are therefore pleasant, even-keeled, easily pleased people when dining out.

That said, I could write an even longer list about ‘Servers who are terrible’, ‘bartenders who don’t know how to make a drink and are rude’, ‘zookeepers who don’t know how to handle a hyena’ (you get my point). For every interaction these ‘experts’ like to give as an example of how AWFUL customers are, there’s another to counter it with how AWFUL the service workers are. These lists are terrible generalizations, and all they do is show that there are self-absorbed people everywhere who hate their jobs and profess that in a truly distasteful way.

KPeeps (#1,140)

@frozenstrawberry a coffeestain pointed out, baristas get paid basically the same as the guy at McDonald’s. So really it’s awesome if you’r just nice to us. Every couple days dropping in a dollar is nice or a quarter or any change is good too. We’re not surviving on tips but that extra 20 bucks a week does help us buy lunch, pay for gas, etc. if you’re getting a standard drink I don’t expect tipping. If you’re getting something complicated (more than just different milk, line different temps or lots of drinks) a tip is nice because we have to spend more time on your order (it takes about a minute per standard espresso drink), and that slows us down. I will also at that the government expects that we will get tipped and they take about 50 cents per working hour in taxes for that.

TARDIStime (#1,633)

I have to say I kind of had the reverse stuff happen to me – my manager yelled at me constantly in front of customers. The customers must have felt kind of a need to be extra nice about it and I never got any sass from anyone! I feel lucky (sort of)!

His subject is good, long while I find this topic and I think it is here, world population day

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