What Happens When You Lose Your Money Abroad
Somewhere between Amsterdam airport security and the car rental desk in Barcelona, I lose my money clip containing my Bank of America debit card, BBK debit card, Chase Sapphire credit card, and Massachusetts ID. The only thing I have left in my pocket is €50 and my passport.
Luckily, I’m traveling with a friend, and we have enough cash between us for bus tickets back to the apartment where I’ve been living in Barcelona. We sit on the beach to wait for the bus, surrounded by dozens of topless women. But I’m distracted. I’m in Spain for a week, then headed to Thailand, the next leg of my adventure around the world.
I have €50, but that’s only going to last me about week. What am I going to do once I start traveling in Southeast Asia, where credits cards aren’t widely accepted? I don’t worry about much (or about anything really—ask my ex-girlfriends), but I start to worry about this.
When I get back to my apartment in Spain, I go into action mode: I log into my online account to see if anything unauthorized has been charged: nothing. I email the airport’s lost and found to see if anyone has found anything: nothing. I decide it’s time to cancel all of my cards.
My debit card with BBK, the Spanish bank, is the easiest to cancel. There are offices nearly every 500 meters in town. When I walk inside a local branch, I discover that my remaining balance is just over €100, I withdraw it all, close the account and give my best to the Spanish economy.
Next I call Chase about my credit card. I’m immediately connected to a person—no voice prompts at all. They rush me a card, which they say will arrive in three days or less. It arrives in three days, and I couldn’t be happier. I buy groceries, and go out to lunch that very day. I pay my credit card balance in full every month, so having the card feels like having like having cash.
The Bank of America debit card is the most important—most of my money is with BofA and access to this account is necessary. I call customer service and ask for a replacement card to be mailed to me in Spain. “Not a problem,” the service rep says, then after a long pause, “but it may take up to 16 business days.” This is a problem, because I’m leaving for Thailand in seven business days. I ask if they can rush it to me via UPS or Fedex, but am simply told, “No,” even after I offer to pay the shipping costs. I consider having the card sent to my parents in Massachusetts, who could then overnight me the card for $50, but BofA can’t guarantee the card will arrive by a specific time in the U.S. either. I tell them to mail it to me in Spain; maybe it will get there in time.
It doesn’t. A week later I check my mail one last time before leaving to go to the airport. I’m going to be in Southeast Asia for an unplanned amount of time without direct access to my cash. It’s not a perfect situation, but I have a hard time being worried. I’m going to Southeast Asia.
At the airport I email BofA and ask them to cancel the card they’re sending to Spain. I ask what my options are to get some cash, since I’m going to need some eventually. They respond quickly, while I’m still on the plane: “As a Visa customer, you have access to Visa 911 emergency cash access. You can get $150-$1,500 sent to you within 24 hours (after you’re approved).” This sounds promising, but as I read reviews online, I realize that it’s almost impossible to do while traveling: It takes 48 hours to be “approved” and then I need to know my address for the next five days. I don’t even know what my address is going to be for the next 24 hours, and I’m not even planning in staying in Thailand for five days.
Upon arriving in Thailand I convert my remaining Euros to Baht—€10 worth. I ask every currency trading kiosk I see if I can buy currency with a credit card. I can’t. At this point my friend and travel companion knows he is going to have to support me for all cash transactions and does so graciously. I can transfer him cash online, so it works out, and he serves as my ATM for the time being. I use my credit card when I can, but that’s rare, and it usually comes with a 2% fee. Even the 7-Elevens don’t take cards—they have the machines, but the always say “out of order”, or have tape over the slot, or a mini Thai flag jammed into the place where I would swipe my card.
Four days later, we head to Cambodia. I read in my travel guide that I can go to just about any bank in Cambodia buy currency with no surcharge. I go to the bank as soon as I arrive in Cambodia, but they don’t accept credit cards.
Foiled again, I call Chase and have them put a pin code on my credit card so I can use it at an ATM to withdraw money. These cash advances will come with hefty fees, but they’re my last option. My friend can’t support me for the whole trip.
Being with a friend saved me. If I’d been alone, I’d have been fucked (so fucked). I’m still traveling, but once I’m somewhere for the requisite 16 days, I’m ordering two copies of my debit card. One will stay with me, and one will be kept somewhere safe, like in a hotel safe. That way even if I lose my wallet again (and I may lose my wallet again), I’ll be able to get cash. My suggestion is that you do this, too. Not having cash in foreign country was enough to make this non-worrier worry—never again.
David Bowker is from Boston, and studied economics in snowy upstate New York. He’s worked in banks, at a fresh and frozen food company, and most recently, at a tech/research company. He’s currently traveling and seeing what comes next while doing his best to budget his savings. Photo: Flickr/mauroblock














Man, the one time I lost my debit card I had to wait a week for it to come in the mail, because I didn’t have bus fare and couldn’t get to an actual branch to pick it up. I can’t believe they wouldn’t rush it to you though, that’s ridiculous.
Ohmygoodness just reading this report is anxiety-inducing. But, phew, I am glad it is working out OK in the end.
When I was a more carefree youth, I got sloshed on a train from Edinburgh to London, delayed to ten hours from the typical five, chatting up strangers, and accidentally tossed my wallet in the garbage with the rest of my trash. My boyfriend was coming from the States to meet me, and we were both supposed to leave London in under five days. The wallet I tossed had cash, driver’s license, two debit cards, two credit cards, and my Eurail pass. It also had the key to my flat in a tiny hideaway pocket.
When I realized it was gone, at 2am back in London, I was out of my mind with panic. The night doorman let me in to my flat. After who knows how many calls – to Kings Cross station, to the overall rail management, to anyone who would talk to a poor stupid American girl in the middle of the night – I finally got a maintenance guy at the overnight train depot on the end of the line. Stewart. Pretty much my hero for life. He went through every rubbish bin on the train until he found my wallet.
I changed a traveler’s check (thanks, Moooooom) to pay for rail fare to the far reaches of London on my lunch break the next day, but, alas, the shift had just changed over, and I missed meeting Stewart by twenty minutes. Probably my life’s regret not being able to shake his hand.
I think I’ve since realized that most everything in wallets is replaceable, but that night, in that moment, there was nothing like the sense of relief and gratitude he brought to me when he called me back and told me he’d found it.
@readyornot That’s amazing! I love that some people are so nice to go out of their way for you, especially when you’re completely freaking out and feel like it’s the end of the world. They’re like mini-heroes, and they make me continue to believe humans are actually wonderful. I would have bought that man many, many beers.
@readyornot This is why I love the UK. People really will go out of their way to help you if you are polite and sincere. In America it’s less certain.
@Mal*Pal @Kate Amann@twitter It was really super great and so much appreciated. I dunno if I can extrapolate to an entire nation, or distinguish its citizens’ actions from those of our own, but all the same. Still kinda warms my heart that it happened.
I lived in France for three months during college, and managed to lose my debit card in a sketchy ATM machine on a Friday afternoon before I left town for the weekend. I ended up borrowing money from my host parents.
For reasons that elude me now, I couldn’t call BoA directly. (Trouble calling the 800-number internationally or something…?) So I ended up on an improvised 3-way call with my mom and the bank. My mom had me on one line and the bank on the other, and literally just held the two phones together so I could talk to the bank. It worked, though!
I also had an ATM card debacle. This was in the year 2000 and my ATM card had somehow been demagnetized. I was also in Spain and for some reason no banks would let me withdraw cash in person by typing in the number on a card reader. So, I was essentially without cash. Same deal- my bank (I think it was Wells Fargo) couldn’t get me a new ATM card for a couple of weeks. Luckily I had a semi-permanent address where I could accept mail. Anyway, long story short, I asked my parents to spot me the money via a Western Union money order until I had access to my accounts.
Ugh BoA SUCKS I stopped banking there after my international travel debacle.
ME “Hai BoA…I am travelling internationally. Here’s my itinerary. Please don’t cancel all my cards! Do I need to do anything?”
BOA “Great! I recorded that, you are all set. You can use your card to get cash. There’s a foreign transaction fee and it is quite nominal”
Later
ME: “Hey BoA, remember how I told you not to cancel my cards? Why don’t any of them work?”
BoA: “Woops! Our bad! lawlz. Just come into a branch in person and prove you are you and we’ll get you taken care of”
ME: “Errr…I’m not in America. Where are your branches in Italy?”
BoA: “We don’t have branches in Italy. Duh!”
ME: “Yeah, thought not. What should I do?”
BoA: “Ummmm…probably go fuck yourself and die. Enjoy getting home and learning that your frozen account is almost empty because we charged you three times the fees we said we would.”
ME: “Man, could you buy me a drink before you fuck me so hard.”
BoA: “Sure thing. Just come into a branch in person…”
I really nice lady at King’s Cross, who heard my conversation, lent me 50 pounds so that I could get a ticket to my brother’s place so that he could help me (lend me money until I got home). I sent that lady 50 pounds and a really nice tea strainer ball thing from a fancy tea store. She seemed skeptical that she would get it back, but I insisted she give me a mailing address to pay her back.
URGH I HATE BOA
You guys, for real, you have awesome local banks in your area.
@Harriet Welch For real! I’m switching to Schwab. When I studied abroad, our people told us to call the banks twice to confirm that they wouldn’t cancel it. BofA also used to not charge exchange fees when you withdrew cash internationally at a partner ATM, but now they do. Ugh.
The best was when my sister went to study abroad in Israel with like fifty bucks in cash and not bothering to read any of the financial guidelines her program provided. Turns out Israeli ATMs have 6-digit PINs! Luckily since she was in school she had someone to sort of take care of her, while back at home my dad visited the bank daily for what seemed like weeks of shouting matches. Doing your research ahead of time: priceless.
@beatricks@twitter Re: ATMS, this has, in fact, changed! Thank goodness! I am happy to report that most American debit cards work at the largest two banks in Israel (Worker’s Bank and National Bank), and also, I believe, with Discount Bank. But not Between the Nation Bank (I love translating these stupid names they make up for themselves!).
I don’t know for sure about the length of Israeli native debit cards, but most ATMs are now able to accept a 4 digiter. I do know I have never been able to do traditional debit: either PIN code or just, BOOM it worked no problem; I always have to sign.
MORE IMPORTANTLY, open an israeli bank account because they let you go into minus no sweat. As in, people regularly overdraft their accounts: checking = credit? Cannot explain, but it’s fascinating.
ETA: TL;DR I do not think these are the things I am supposed to be taking away from my time here in Israel. BUT MONEY IS MONEY.
When I studied abroad, I thought I’d be a smart person and keep my ATM card seperate from my credit card and cash. The problem was that I forgot it was in a drawer in my home stay and proceeded to panic when I couldn’t find it one day and was convinced it was stolen. Luckily I had people to borrow cash from until I was sent a new one, but I felt like a big idiot when I found it when packing.
This is nice group therapy, everyone relaying their traumatic experiences dealing with money things abroad.
I just have one thing to add, and it is that the Capital One Venture Rewards card is a great credit card for travel. No foreign transaction fees, no annual fee, 1.25 points per dollar spent. They’re not paying me to shill for them, swear, I have just really appreciated their card.
I hate when calling to warn the bank you’ll be away doesn’t actually work. When I went to Australia 4 years ago, I thought I was being very organised when I called RBS and told them where I would be and when, right down to the stopover airports in Asia, and not to block my credit or debit cards.
I had enough Australian cash to get me through just about the first week, by which point I was somewhere in a small town on the Great Ocean Road when I tried to withdraw cash and the ATM was like NO WAY! Then I got an automated call from the bank to my mobile that said I needed to call them during business hours to get my card unlocked, but being in Australia, UK business hours were completely the opposite of convenient. Luckily my boyfriend had enough cash left for dinner because I couldn’t get in touch for AGES, and when I finally did, I was like, ‘DIDN’T YOU SEE THE NOTE ON MY ACCOUNT?!’ And they kind of said, ‘Oh, yeah, sorry.’ Urrrrghhhhhh.
So now I rarely even bother.
My wallet got stolen a month and a half ago, in America, in the state where my bank is located, and even though they have sent me a new debit card I am STILL waiting to get a new PIN for it. I’ve requested a new PIN 3 separate times (after losing the card, at the bank two weeks later after not getting the PIN, online two weeks after that) and still not gotten it. I can’t imagine going through this in a foreign country. The one time I went overseas my Mom made me take out hundreds of dollars in traveler’s cheques “just in case” and despite all the fees I had to spend to get them converted to euros it was worth it to know I had money on me.