Comments on: How to Score a Refund From Your Terrible Internet Service Provider in 12 Emotionally Complicated Steps http://thebillfold.com/2012/05/how-to-score-a-refund-from-your-terrible-internet-service-provider-in-12-emotionally-complicated-steps/ Everything About Money You Were Too Polite To Ask Fri, 24 May 2013 03:01:40 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Tannia King@facebook http://thebillfold.com/2012/05/how-to-score-a-refund-from-your-terrible-internet-service-provider-in-12-emotionally-complicated-steps/#comment-3976 Tannia King@facebook Fri, 25 May 2012 21:47:28 +0000 http://thebillfold.com/?p=4704#comment-3976 @jane lane publicity. No one's listening in on your phone call to them, but the whole world can see what you Tweeted about them. Hooray for public shaming; the only way to put the power back into the hands of the customer. @jane lane publicity. No one’s listening in on your phone call to them, but the whole world can see what you Tweeted about them. Hooray for public shaming; the only way to put the power back into the hands of the customer.

]]> By: Tannia King@facebook http://thebillfold.com/2012/05/how-to-score-a-refund-from-your-terrible-internet-service-provider-in-12-emotionally-complicated-steps/#comment-3975 Tannia King@facebook Fri, 25 May 2012 21:40:57 +0000 http://thebillfold.com/?p=4704#comment-3975 @sox I feel the same. Been avoiding Twitter like the plague, but if this is the only way to acheive a resolution to customer service problems, then so be it. (Ironic that we need the internet to get a resolution from our Internet service providers. Hmmm.) @sox I feel the same. Been avoiding Twitter like the plague, but if this is the only way to acheive a resolution to customer service problems, then so be it. (Ironic that we need the internet to get a resolution from our Internet service providers. Hmmm.)

]]> By: Tannia King@facebook http://thebillfold.com/2012/05/how-to-score-a-refund-from-your-terrible-internet-service-provider-in-12-emotionally-complicated-steps/#comment-3973 Tannia King@facebook Fri, 25 May 2012 21:35:14 +0000 http://thebillfold.com/?p=4704#comment-3973 @RosemaryF U-Verse? What's that? I thought for sure this was directed at Comcast. Guess that goes to show that one ISP is as bad as another. No hope. <sniff, sniff> @RosemaryF U-Verse? What’s that? I thought for sure this was directed at Comcast. Guess that goes to show that one ISP is as bad as another. No hope.

]]> By: 3jane http://thebillfold.com/2012/05/how-to-score-a-refund-from-your-terrible-internet-service-provider-in-12-emotionally-complicated-steps/#comment-3850 3jane Thu, 24 May 2012 23:36:12 +0000 http://thebillfold.com/?p=4704#comment-3850 Right after this was posted, I opened up my nearly $300 cable/internet bill (I added cable last month). Right after this was posted, I opened up my nearly $300 cable/internet bill (I added cable last month).

]]> By: stuffisthings http://thebillfold.com/2012/05/how-to-score-a-refund-from-your-terrible-internet-service-provider-in-12-emotionally-complicated-steps/#comment-3689 stuffisthings Thu, 24 May 2012 13:37:03 +0000 http://thebillfold.com/?p=4704#comment-3689 Ah, but what's your Klout score? (Seriously, though, this whole "you get reasonable customer service if and only if you use Twitter" is utterly classist and horrible.) Ah, but what’s your Klout score?

(Seriously, though, this whole “you get reasonable customer service if and only if you use Twitter” is utterly classist and horrible.)

]]> By: Maladydee http://thebillfold.com/2012/05/how-to-score-a-refund-from-your-terrible-internet-service-provider-in-12-emotionally-complicated-steps/#comment-3675 Maladydee Thu, 24 May 2012 07:48:24 +0000 http://thebillfold.com/?p=4704#comment-3675 @MuffyStJohn @MuffyStJohn the problem with Comcast is they have a bunch of crappy infrastructure in some places, and good infrastructure in others, becuse of having bought it up over time from other companies who may not have kept it up before getting bought out, and they cover such a wide area - they are too big in some ways. So some areas are legit terrible for service, and some areas are not, but each region has its own policies and budget so when texas is doing fine it's not like their profits get shuffled over to Louisiana to fix their lines after hurricaine season. Also the companies they outsource to don't have a lot of resources to get the job done when things get fucked up, so if for example your tech is a no-show, when you phone them, you may reach an outsourced call centre that doesn't have any way of actually reaching their dispatchers to tell them. (Ok, that only happened once.... that I know of....) @MuffyStJohn @MuffyStJohn the problem with Comcast is they have a bunch of crappy infrastructure in some places, and good infrastructure in others, becuse of having bought it up over time from other companies who may not have kept it up before getting bought out, and they cover such a wide area – they are too big in some ways. So some areas are legit terrible for service, and some areas are not, but each region has its own policies and budget so when texas is doing fine it’s not like their profits get shuffled over to Louisiana to fix their lines after hurricaine season. Also the companies they outsource to don’t have a lot of resources to get the job done when things get fucked up, so if for example your tech is a no-show, when you phone them, you may reach an outsourced call centre that doesn’t have any way of actually reaching their dispatchers to tell them. (Ok, that only happened once…. that I know of….)

]]> By: AnnieNilsson http://thebillfold.com/2012/05/how-to-score-a-refund-from-your-terrible-internet-service-provider-in-12-emotionally-complicated-steps/#comment-3654 AnnieNilsson Wed, 23 May 2012 23:17:01 +0000 http://thebillfold.com/?p=4704#comment-3654 @Jared Fowler@twitter James Brownie @Jared Fowler@twitter James Brownie

]]> By: Jared Fowler@twitter http://thebillfold.com/2012/05/how-to-score-a-refund-from-your-terrible-internet-service-provider-in-12-emotionally-complicated-steps/#comment-3648 Jared Fowler@twitter Wed, 23 May 2012 22:34:16 +0000 http://thebillfold.com/?p=4704#comment-3648 @AnnieNilsson Macaroon 5? @AnnieNilsson Macaroon 5?

]]> By: nf http://thebillfold.com/2012/05/how-to-score-a-refund-from-your-terrible-internet-service-provider-in-12-emotionally-complicated-steps/#comment-3626 nf Wed, 23 May 2012 21:00:16 +0000 http://thebillfold.com/?p=4704#comment-3626 @AnnieNilsson Yeah--I'm sorry, my comment came off kind of harsh--I get that the specific provider isn't the point of the piece and they all act like this, but at the same time I feel like if they aren't named they're Getting Away With It. @AnnieNilsson Yeah–I’m sorry, my comment came off kind of harsh–I get that the specific provider isn’t the point of the piece and they all act like this, but at the same time I feel like if they aren’t named they’re Getting Away With It.

]]> By: elizabeast http://thebillfold.com/2012/05/how-to-score-a-refund-from-your-terrible-internet-service-provider-in-12-emotionally-complicated-steps/#comment-3617 elizabeast Wed, 23 May 2012 20:33:07 +0000 http://thebillfold.com/?p=4704#comment-3617 @MuffyStJohn I don't really have much of an opinion about Verizon, but I've always assumed we get preferential treatment for being a business and not a residential account. However, when I deal with them via twitter, they don't always know I'm working with a business account right off the bat. I've never had the problems with Comcast that other people have. Their prices are god awful, but the only real issue I've had is a service tech showed up late once. @MuffyStJohn I don’t really have much of an opinion about Verizon, but I’ve always assumed we get preferential treatment for being a business and not a residential account. However, when I deal with them via twitter, they don’t always know I’m working with a business account right off the bat.

I’ve never had the problems with Comcast that other people have. Their prices are god awful, but the only real issue I’ve had is a service tech showed up late once.

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